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11 Reasons to Consider Us

We’re confident that we are the only network services, computer support, or IT consulting business in Portland and Vancouver that provides these benefits to your business.
Here are the reasons you can count on Compass Managed IT as your managed IT services provider in Portland:

1. We Respond Fast (And We’re Not Robots)

Need IT help fast? Give us a call. Our emergency response time is one hour or less, guaranteed. A live person will always answer your call during business hours, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately. That means you won’t have to wait for a technician to travel to your location.

2. We Provide Personalized IT Service When You Need It

At Compass Managed IT, we know that every business’s needs vary. That’s why we perform technology business reviews for our clients and meet with you to learn more about your IT goals and needs. This helps us to tailor our IT services to your unique business.

3. We Offer 24/7/365 Network Monitoring

Our service philosophy is proactive, not reactive. With state-of-the-art network monitoring and management, we manage your network 24/7 to identify issues and address them before they become problems, rather than putting out fires.

4. We Don’t Do Geek Speak

You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening without using industry-specific nomenclature and jargon so that you understand exactly what we are doing and why we are doing it.

5. We Offer Some of the Best Confidential Data Services

Our Managed Confidential Data Services Program is personalized for your unique data security requirements. We strive to ensure your network and systems are safe and secure by being protected with the right processes, training, and more.

6. We Provide As Much Help-Desk Support As You Need

Our goal is to handle all of your IT needs. That’s why we provide unlimited help-desk support within regular business hours, which is included in all of our service agreements. Get in touch with our IT team during business hours, and we’ll get you cared for as soon as possible.

7. We Are a Single Team That Can Help You From Vision to Long-Term Support

As your managed IT services provider, we design, evaluate, and justify technology solutions from a thorough understanding of the business benefit for your company. Whether you need assistance with vision, design, planning, installation, implementation, documentation, or project management, we are here to help.

8. We Have Strong Vendor Relationships

Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors. (We handle everything from contract reviews and phone and Internet service providers to proprietary software applications.) That means that you can trust that your project will be completed on time and on budget.

9. We Recommend Onsite & Offsite Solutions

If there’s one thing we don’t do is offer you anything less or more than you absolutely need. Many IT companies don’t suggest cloud solutions since it might mean less money for them. However, at Compass Managed IT, we strive to offer the best for each client, let you know the advantages and disadvantages, and help you make a decision based on your unique needs.

10. We Offer Custom Managed IT Support

Whether you need user help-desk support, ticketing, or back-end maintenance, we have your back. We don’t do cookie cutter here. That’s why our clients have put their trust in us year after year since the beginning.

11. We Provide a 100% Satisfaction Guarantee

We want you to be completely satisfied with our services as your managed IT services provider in Portland. We’ll go the extra mile to make you happy. No hassles, no problems.


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The Portland Metro Area Guide to IT Support Services and Fees

What you should expect to pay for its support for your small business (and how to get exactly what you need without unnecessary extras, hidden fees, and bloated contracts)

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